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Özel İncident Oral and Dental Health Clinic Patient Personal Data Processing Information

Identity of the Data Controller and Its Representative (if any)
Data Controller: Özel İncident Oral and Dental Health Clinic
Address: Turan Mah. 126. Cad. Exterior Door No: 30-34 Interior Door No: 13 Merkez/Isparta
Contact: Tel: 0246 218 57 77
E-mail: info@incident.com.tr

Personal Data Processed

  • Identification Information: Name, Surname, Turkish ID Number, Date of Birth, Gender, Parent Names, Place of Birth
  • Contact Information: Address, Phone, Email
  • Customer Transactions: Invoice / Check / Promissory Note information
  • Visual and Audio Records: Camera recordings
  • Marketing Data: Photos, Camera recordings, Voice recordings
  • Health Information: Blood samples, X-ray results, Current/Past illnesses and operations, Personal health information, Patient discharge summaries, Examination details, Prescription information

Purpose of Processing Personal Data

  • Conducting and monitoring business activities
  • Executing contract processes
  • Recording and tracking visitors
  • Ensuring physical security of premises
  • Compliance with relevant legislation
  • Managing sales of goods/services
  • Conducting finance and accounting operations
  • Risk management processes
  • Conducting communication activities
  • Ensuring business continuity
  • Running advertising/campaign/promotion processes
  • Marketing products/services
  • Activities for customer satisfaction
  • Treatment planning
  • Creating patient files
  • Compliance with healthcare quality standards legislation

Recipients of Personal Data and Purpose of Transfer

  1. Consultant/Auditor/Financial Advisor/Attorney: Personal data may be shared with service providers if external services are required.
  2. Authorized public institutions: Data may be shared upon request by authorized public authorities or courts.
  3. External Testing and Imaging Providers: Shared to carry out treatment services.
  4. Private Insurance Companies: Shared for finance and accounting purposes under patients’ insurance policies.
  5. Dental Laboratories, Prosthesis Labs, Business Partners: Shared to provide treatment services.
  6. Legal Representatives: Data may be shared with authorized legal representatives.
  7. Public: With your consent or request, data, opinions, images, and photos may be shared on social media, making them publicly accessible.

Methods and Legal Basis of Personal Data Collection

  • Collection Methods:
    • Physical: Signing contracts, consents related to procedures, payment documents, blood and blood product tracking forms
    • Electronic/Tablet/Phone: Emails or messaging applications, collected electronically on the application server
  • Legal Basis:
    • Explicit Consent: Obtaining consent from the data subject based on an information text
    • Performance of Contract: Fulfilling obligations under a signed contract
    • Legitimate Interests: Improving business processes, measuring performance, maintaining financial and administrative reputation
    • Public Disclosure by the Data Subject: Sharing satisfaction or complaints, or voluntarily posting on social media
    • Legal Obligation, Public Health Protection, Preventive Medicine, Medical Diagnosis, Treatment and Care Services, Planning and Management of Healthcare Financing

Rights under Article 11 of the Law
Under Article 11, you have the following rights regarding your personal data. You can submit your request in writing, by mail, or through the relevant form on our website (https://incident.com.tr/). Your request will be responded to within the legal timeframe.

Your rights include:

  1. Learning whether your personal data is processed
  2. Requesting information if your personal data has been processed
  3. Learning the purpose of processing and whether it is used in accordance with that purpose
  4. Knowing the third parties to whom your personal data is transferred, domestically or abroad
  5. Requesting correction of incomplete or inaccurate personal data
  6. Requesting deletion or destruction of personal data under Article 7
  7. Objecting to outcomes arising from automatic analysis of your personal data
  8. Requesting compensation if you suffer damage due to unlawful processing of personal data
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